Delivery options and costs

business day delivery
Most of our products are available for next business day delivery from when your order is placed (excluding public holidays), provided it is in stock.

If you are placing an order for delivery to an address in Northern Ireland, products marked as ‘ day delivery’ will require two working days delivery from when your order is placed.

3-5 business day delivery
Products available for delivery within 3-5 business days of your order being placed are usually furniture, large technology items, safes and some business machines.

To find out the expected delivery of a product, or if a product is out of stock and unavailable for delivery, check the product page before you place your order. You can also view this information when you add products to your Shopping Basket.

How much does delivery cost?
FREE of charge on orders over £75 (ex VAT).

Do you deliver outside the UK?
We currently deliver to the UK mainland and Northern Ireland. Unfortunately we are unable deliver to the Scottish Islands, the Isle of Man or the Channel Islands.

Do you send parcels to PO Box addresses?
Unfortunately we are unable to deliver to PO Box addresses. All deliveries require a signature to ensure that order arrives safely and is received by the correct customer.

Is furniture available for next day delivery?
We are unable to deliver furniture as part of our next business day delivery service. These products are delivered using specialised couriers who will contact you the day prior to delivery with an expected delivery time.

If I order several items, will they be delivered at the same time?
The delivery time of your order depends on the type of products you have ordered and their expected delivery time.

If all of your products are available for next day delivery, they should be delivered at the same time.

If your products are a mixture of next day delivery and 3-5 business days, they will be sent to you on different delivery days depending on product availability. Product availability can be checked in the product description before adding an item to your basket.

Can I change my delivery address after an order has been placed?
Unfortunately you will be unable to edit or change your delivery address after an order has been placed. Please ensure you check this information thoroughly prior to placing your order.

Expected delivery times

What time/day will my order be delivered?

Products will be delivered by a courier Monday to Friday, between 9:00 am and 5:00pm. Unfortunately you are unable to request a specific delivery time.

After your order has been dispatched from our warehouse, you’ll receive an email detailing order tracking information. You can also check this information in your My Account section online.

Depending on the day and time your order is placed, please refer to the table below for expected delivery days. If you place your order on a public holiday, your products will take an additional business day to arrive.

What happens if I’m not there when my items are delivered?
If you are absent or unable to sign for your delivery, other people in your office can also accept and sign for your delivery on your behalf.

If there is no one available to accept your delivery, our courier will leave a calling card with details on how to contact them to rearrange another delivery.

The courier company will usually attempt a second delivery before expecting you to contact them on their details provided to make alternative delivery arrangements.

Returns Policy

We will refund an item or order if you are not completely satisfied with it provided it is returned to us in its original, unopened packaging with all the accessories and instructions.

To return an item, you will need to contact us within 14 days of receiving the item. If you contact us more than 14 days after delivery, we may be able to accept the goods back, but not at full credit value.

Unfortunately we are unable to offer exchanges for items. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order.

Returning your purchase

I have received an incorrect, faulty or damaged item, what do I do?
If you have accidentally ordered the wrong item or you have an item that is faulty or damaged please use the following processes to arrange a collection and in the case of a faulty or damage, a collection and reorder of the item/s

Contact us via phone or online
To return an item or arrange a collection and reorder, you will need to contact us within 14 days of receiving the item. Some computing or technology items need to be returned sooner, so please check with our Customer Service Team if this applies to you.

You can contact our Customer Service Team; our phone lines are open between 9am to 5pm, Monday to Friday.

If you contact us more than 14 days after delivery, we may be able to accept the goods back, but not at full credit value.

Getting the item ready for collection
After you have contacted us, we will email you a returns number and arrange for a free collection. Items that need to be reordered will be processed by our team at the same time and your replacement goods will be shipped out to you.

When the courier comes to collect the item, you will need to let them know the returns number you received from our Customer Service Team.

Please do not write or tape the returns number onto the item that is being returned, simply write the number on a sticky note and attach it to the box or packaging.

Can I exchange a product?
Unfortunately we are unable to offer exchanges for products. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order.

An item is missing from my order, what do I do?
If you believe there is an item missing from your order, please check your order confirmation and dispatch emails to make sure all of your items were due to arrive in the same delivery.

If all of your items are available for next day delivery, they should be delivered at the same time. If your items are a mix of next day delivery and 3-5 business day delivery, they will be sent to you on different days depending on stock availability.

If you are unable to find the missing item, you will need to contact us within three 3 days of receiving your order.

If you contact us more than 3 days after delivery, we may be able to assist with your missing item query.

How do I arrange a free returns collection?
If you have already contacted our Customer Service Team and received a returns number, our couriers will contact you within three business days to collect the goods which are to be returned.

When the courier comes to collect the item, you will need to let them know the returns number you received from our Customer Service Team. Collections will only be attempted twice, after the second time we are unable to issue a refund.

Please do not write or tape the returns number onto the item that is being returned, simply write the number on a sticky note and attach it to the box or packaging.

If your item has not been collected within 5 business days of the courier contacting you, please contact us.


Will collections happen at the same time as delivery?
Our couriers are unable to deliver and collect items at the same time because we will sometimes use different couriers to deliver different items.